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We keep our policy documents and core customer information on our site for reference whenever you need it.
How do we manage your water supply? (PDF)
Meeting the promises in our customer charter
What do we charge and why? (PDF)
Where does your water go? (PDF)
What if you need some extra help? (PDF)
Would a water meter be right for you? (PDF)
Terms and conditions of a metered water supply (PDF)
How we use your personal data and why (PDF)
Customer conduct policy (PDF)
Land entry principles
What to do if your home is flooded with sewage (PDF)
How we put things right
Whose pipe is it? (PDF)
What if paying your bill is a problem? (PDF)
