Make a claim

Find out how to make a claim if we've failed to meet one of our promises to you from our codes of practice.

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You will need:

  • the address of the property affected
  • date of the incident

Optional

  • a contact phone number (for a speedy response)
  • any receipts or invoices that support your claim.

Talk to our claims team

Let us call you

Get a call back at a time that suits you

Call us on 0345 1 24 24 24

Mon-Fri 8am-6pm

Saturday 9am-5pm

Sunday and bank holidays Closed

Phone