How can we help?
Accessible bills
We can provide bills in braille, large print or over the phone. You can also switch to paperless billing with an online account.
Bottled water delivery
If your water is likely to be off for more than five hours, we'll try to make water available to you using other means, which may include delivering a supply of bottled water to your home.
You'll always know it's us calling
If you are concerned about unwanted callers, we can set up a code word so you'll always know it's us calling.
Want someone else to manage your account?
You can nominate someone to act on your behalf.
Who can we help?
We can help if you:
- have sight problems
- are deaf or hard of hearing
- have home dialysis
- use a wheelchair or have mobility concerns
- are a new parent
- are concerned about unwanted callers
- would like someone else to manage your account
- need extra support for any other reason.
Join the Priority Services Register
To register, please fill out our Priority Services registration form. It's quick and it's free.
Already registered?
Keep your information and the services you need up to date.
Want to speak to us?
If you have any questions, would prefer to sign up over the phone or don't need these services anymore, just give us a ring. We'd be happy to help!
Want to know more?
Our customer Alison did. Watch what happened when our colleague Ash met her for a brew and told her all about how we can help.
Looking for something else?
Bereavement
We know dealing with the loss of a loved one can be really hard. We're dedicated to supporting you and making this as easy as possible.
Worried about paying your bill?
We don't want anyone to have to worry about paying their water bills, so please get in touch or apply for one of our schemes.
How we work out your bill
Find out more about your water bill, how we work it out, our charges, or how your meter measures the amount of water you use.
Frequently asked questions
What if my condition isn't mentioned above?
If your condition(s) or requirement(s) aren’t mentioned on this web page, please call us on 0800 1 38 78 78 and we’ll be happy to see how we can help you.
How long will it take me to sign up?
We’ve tried to make the form as simple as possible and it shouldn’t take you more than a few minutes to sign up!
Can I save the form and come back later?
Unfortunately not, however it should only take you a couple of minutes to sign up – just enough time to make a brew!
Can anyone sign up?
Yes, as long as you’re a Yorkshire Water customer, anybody can sign up, but it may benefit you most if you require any of the services detailed on this web page.
Please note, you’ll need to enter a valid email address as part of the sign up and communication process. Don’t have one? Then please give us a call on 0800 1 38 78 78.
*If you’re a business account customer, please contact your retailer to find out about the support services available. The contact details will be on your latest bill.
Can I sign up someone I know on their behalf?
Absolutely! Perhaps a family member, friend or neighbour require your assistance. Don’t worry if you don’t know their account number, you’ll just need to enter their home address, so we can find their customer details.
Can I leave the register?
Of course! You can level at anytime. Just give us a call and we’ll remove your details from our database. You can always sign up again in future and you’re free to sign up either on a temporary or permanent basis.
If you have any more questions, please don’t hesitate to call our friendly team on 0800 1 38 78 78 and we’ll do our best to help you.
How can I make sure it's Yorkshire Water who are visiting me?
Set up a free security password enabling you to confirm a caller’s identity. For your own safety, always ask for proof of identification. All Yorkshire Water colleagues and partners will carry identity cards displaying the holder’s photograph.
If you have any doubts, you can call us on 0800 1 38 78 78 to check the employee number printed on their card.
*If you’re a business account customer, please contact your retailer to find out about the support services available. The contact details will be on your latest bill.