Request a water meter
If you're wanting a water meter fitting we'd be happy to help. The easiest way to request a meter is by requesting a free call back. Simply fill out our call back form and we'll be in touch.
What happens next?
1. We'll make an appointment
We'll call you to make an appointment with our approved service partner to visit your home.
2. We'll carry out a meter survey
The surveyor will visit your home to find the best place to fit a meter. If the meter can be fitted inside your house, this will be done during the appointment.
This work will be carried out by our service partner. They work on behalf of Yorkshire Water and will always carry ID.
3. We'll fit your meter
If the surveyor is unable to install the meter inside your house, they’ll check for an existing chamber outside or if we need to fit a new chamber. They’ll discuss this with you first. If you decide to go ahead, we’ll call you to arrange a second appointment.
If the surveyor can’t find a suitable place to put the meter inside or outside your house, they’ll leave you with information about alternative billing arrangements.
The installation of the water meter is free of charge, providing the meter can be fitted in our preferred location.
The time it takes to fit a meter depends on where it will be and the demand for them. If it takes us longer than 90 days to fit your meter, we'll make sure your metered charges start from the 90th day.
4. We'll send your new account details
Please continue to pay your bills as normal.
Once the meter has been installed, we’ll take care of your billing account. We will notify you within 28 days confirming the changes that have been made.
What if I change my mind?
If things aren't working out with your water meter, you can go back to your current way of billing. You just need to let us know within 2 years of the fit. The meter will stay in place for new occupiers bills, even if you have returned to the unmetered charge.
Frequently asked questions
I don't want to wait up to 90 days for a meter installing; can you put me on a lower charge now?
The time it takes to fit a meter depends on where it will be and the demand for them. If it takes us longer than 90 days to fit your meter, we'll make sure your metered charges start from the 90th day.
Who owns the water meter?
The meter and its connections belong to us, and we look after any repairs or replacements at our cost. It's an offence to tamper with the meter or to do anything which may stop it from recording accurately.
Is it free to have a meter installed?
If you already pay a bill we can usually fit a meter for free, provided that we can fit it in our preferred location. If you'd prefer a different location there may be a charge. If, when we survey your property, we can't fit a meter or the installation would involve a lot of expense or disruption, we'll contact you to discuss the options available.
How much will my metered bill be?
You can see examples of average metered bills and calculate how much you could save.
Find out if you could save with a meter
Where will my meter be fitted?
We usually fit a water meter inside your home, in the same place as your stop tap, but we might put it outside if there’s a good spot available.