Direct Debits

Direct Debit is the easiest way to pay and gives you control over your finances, with a choice of payment dates and instalments spread across the year.

Pay by or amend Direct Debit

Simply fill in our form and we'll take care of the rest. If you need to change your details please complete the form.

Launch Direct Debit Form

Frequently asked questions

  1. If you want to change your bank details please complete this form

    If you would like to change your payment date please contact us, there's no need to pick up the phone, you can use our Live Chat or Request a Free Callback option on our website.

  2. If you pay your unmetered bill in monthly instalments, you may have chosen to pay over 8, 9, 10, 11 or 12 months. If you pay over a period which is less than 12 months there will be a 1, 2, 3 or 4 months when you don't need to pay anything, until your next bill is sent.

    Your bill or statement shows your plan details. If you want a copy, please request a Free Callback or use our Live Chat service.

  3. We may be able to change the date that your Direct Debit is taken, please request a Free Callback or use our Live Chat service or email us with your request.

  4. Yes. Please request a Free Callback or use our Live Chat service, so that we can take your details.

  5. A Direct Debit is an instruction from you to your bank or building society which allows us to collect payment for your water and waste water services from your account.

    We will always give you advance notice of the collection amounts, frequency and dates.

    You also benefit from the Direct Debit Guarante:

    • An immediate refund from your bank if there's an error
    • Advance notice if the date, frequency or amount of the payment changes
    • The right to cancel at any time.
  6. The Direct Debit Guarantee protects you in the rare event that there is an error in the payment of your Direct Debit. Here are the details, taken from the Direct Debit website:

    • The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
    • If there are any changes to the amount, date or frequency of your Direct Debit the organisation will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If you request the organisation to collect a payment, confirmation of the amount and date will be given to you at the time of the request
    • If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
      • If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to
    • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify the organisation.

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