Are you eligible to claim an allowance?
You will only be eligible to make a claim if:
- You apply within 6 months of the repair
AND - You have not already made a claim for the same property in the past 2 years
AND - You have repaired the leak within 30 days of discovering it
We can't grant an allowance if:
- There is evidence that the burst was caused by negligence of the customer, Retailer or 3rd Party
If you wish to make a leakage allowance claim please contact your water retailer who will submit your claim to us.
Helpful information you will need to provide to your retailer to support your claim:
- The reason for the allowance request
- Did the leaked water return to sewer
- Where was the leak and what caused it
- The date the leak was repaired
- Two meter readings taken after the repair at least one week apart
- If the leak took longer than 30 days to repair, the reason for the delay
- Any additional supporting evidence of the leak repair e.g. repair bill, photos