Former Sky Director to join Yorkshire Water in customer experience role

Yorkshire Water has appointed former Sky Director of Home Services, Imran Patel as its new Group Director of Customer Experience as the utility pushes forward with it’s plans to modernise the services provided to customers in the region.

Imran will join Yorkshire Water in the new year, with over 20 years’ experience delivering customer-centric transformation programmes. His most recent role at Sky focussed on leading the Home Services business ensuring that Sky products are delivered into homes across the UK, leading a team of c4000 engineers nationally. 

Prior to Sky, Imran spent over 18 years at BT in various roles focussed on leading field teams, contact centres and other service-related departments.

Nicola Shaw, Chief Executive at Yorkshire Water, said: “Imran’s experience in managing the delivery of UK-wide services for Sky and BT, along with his passion for transformation and customer experience match well with our ambitions and we’re delighted that he will be joining our team.”

Imran commented: “This is a great opportunity for me to bring my knowledge and experience of all things customer and transformation to work with the teams in Yorkshire Water to develop and shape our services for the future.

“I’m very much looking forward to working for an organisation that can really make a positive impact on the communities it serves.”