Could you save hundreds on your water bill? Find out at Yorkshire Water’s bill support roadshow

Yorkshire Water is hosting bill support drop ins in Barnsley this weekend to help customers understand if they can reduce their water bills and receive immediate financial support.

Customers are invited to come down to The Glass Works Square, May Day Green, Barnsley, S70 1GW on Saturday 29 March to enjoy a cup of tea and see if they can get immediate support with their bill or signed up for the priority service register.  

At the first five events across the county this month, customers saved £18,000 on their water bills by signing up to financial support schemes they were eligible for.

The increase in bill support comes following the announcement that water bills in the region will increase by an average of £135 (28.9%) in 2025-26, around £11 per month, to help fund an £8.3bn investment programme, which includes Yorkshire Water’s largest ever environmental investment package.   

Imran Patel, director of customer experience at Yorkshire Water, said: “The next five years are really important for us, for the environment, and for our customers, as we deliver an £8.3bn investment programme to help us meet expectations and regulatory requirements.

"We know that some of our customers are struggling with their bills, and will find increases to bills unmanageable, and this is why we are visiting communities with low levels of uptake of our financial support schemes to discuss the support we have available. 

“We’ve had some fantastic success stories from these events already and it’s great to raise even more awareness of the support that is available. One family in Bradford was able to save £700 on their annual bill by registering for WaterSupport, another will save an estimated £600 by having a meter fitted, whilst one customer in Doncaster saved £400 by signing up to another one of our schemes.”

Customers can also find details of financial support schemes and eligibility at https://www.yorkshirewater.com/bill-account/help-paying-your-bill/ or reach out by contacting 03451 299 299.

The team will be back for the next bill support event in Barnsley on Friday 25 April.

Other roadshow events will take place at:

·         Barnsley 29th March

·         Bradford 4th April

·         Sheffield 12th April

·         Hull 17th April

·         Barnsley 25th April