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Looking to contact Yorkshire Water? Our frequently asked questions are a great place to start.
Each and every day we need to ensure that we manage water resources across Yorkshire.
We work hard to monitor and manage the network every day to make sure everyone has exactly what they need, using our innovative water supply grid to move water to where it's most needed.
Take a look below to read more about our water resources management plan and what we would do when the worst happens.
We have a 31,500 kilometers network of underground pipes that allow us to move water around the whole of Yorkshire.
This gives us flexibility to take less water from areas experiencing low rainfall and reduce our impact on the environment. To make sure we have enough water for our customers, we make plans for now and the future:
• To maintain a supply of water in dry weather, we have developed a drought plan to demonstrate actions we can take
• To ensure we have enough supply to meet future demand, we have created a water resources management plan.
Our Drought Plan and Water Resources Management Plan are available to read below.
All water companies are required by the Government to produce a drought plan, which sets out what we would do to maintain water supplies to customers in the event of a drought.
As all droughts are different in terms of location, extent, severity and impact on the supply system our Drought Plan needs to be flexible to account for a range of possible scenarios. The plan therefore gives an agreed framework of actions to allow a drought to be best managed dependent on conditions.
Our Drought Plan is drawn up in agreement with our regulator, the Environment Agency and reviewed and revised every five years.
We recently revised our plan and associated strategic environmental assessment and published our draft Drought Plan in January 2018. We held a seven week consultation on the draft Drought Plan ending on 19 March 2018.
We have produced our Statement of Response to the comments received as a result of the consultation, which is now available for you to view.
We will publish our final Drought Plan on our website once we receive approval to do so from the Secretary of State for the Environment, Food and Rural Affairs (Defra).
No information has been excluded from the Drought Plan on the grounds of commercial confidentiality. It does not contain any information that would compromise national security interests.
All water companies are required by the Government to produce a Water Resources Management Plan, to show how we plan to maintain a secure supply of water to all our customers over the next 25 years. The plan is developed following guidance from the Environment Agency and is reviewed and revised every 5 years.
Our Water Resources Management Plan ensures that we can continue to meet customer demand in the future. We aim to do this with minimum impact on the environment.
Our plan incorporates future pressures on water supply and demand due to predicted changes to the climate. It also looks at future changes in population, housing, water use and metering trends in Yorkshire.
The plan is built up of a number of elements to allow us to plan for the future:
- A forecast of future customer water demand;
- A forecast of our available water supply;
- Identification of any gap between forecast available supply and customer demand; and
- Selection of investment schemes to meet any forecast gap
We have recently revised our plan and associated strategic environmental assessments, and are now asking our customers for their views on this draft Water Resources Management Plan.
To help explain our plans we have produced a non technical summary and short video which are also available to view on this page.
If you would like to comment on our plan please send your comments to the Department for Environment Food and Rural Affairs (Defra) by 1 June 2018. Defra will collate all comments on our behalf and send them to us at the end of the consultation period.
You can write to Defra at:
Secretary of State for Environment, Food and Rural Affairs
WRMP, c/o Water Resources Policy
17 Smith Square
Or email to firstname.lastname@example.org
We will consider all feedback from our customers and stakeholders and publish a response to all comments and an updated Water Resources Management Plan on our website in Summer 2018
No information has been excluded from the Water Resources Management Plan on the grounds of commercial confidentiality. Sensitive site-specific information has been removed, or presented in a non-specific manner, in the interest of national security. This includes maps, diagrams and descriptions of sources of water supply and treatment works.
Along with our Water Resources Management Plan, Ofwat now requires all water companies to publish water resources market information.
This information will enable third parties to identify opportunities to both supply water resources or provide demand management or leakage services in Yorkshire.
The market information includes key water resource and economic data that underpin our water resources planning, and associated investment to maintain a secure supply of water to our customers.
Data for our two water resource zones is provided in the attached spreadsheet files, along with boundary files that can be imported to a Geographical Information System to show the location of our water resource zones.
As advocates of markets, we are currently reviewing what further information would best enable third parties to help us to drive resilience, innovation and efficiency into water resources. If there is additional information that you believe would help achieve this aim, please let us know by writing to email@example.com.
We hope that this helps you to understand our water resource planning needs and we encourage organisations who might be interested in working with us to get in touch.
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