What is flushing?
Over time, sediment can build up naturally in our supply pipes so we flush it out to make sure it doesn't get to your taps. We flush our pipes by pushing water through them at a very high pressure.
We always try to get flushing done as quickly as possible while causing as little disruption to our customers as we can.
Let our team show you how it's done:
Could flushing affect my water pressure?
Flushing can cause your water pressure to rise and fall. This won't last long and your pressure will be back to normal once we've finished.
Could flushing affect the colour of my water?
Brown water or bits in water
When we're flushing the pipes, your water might look brown or you might see bits in your water. If you do, it's best not to drink it straight from the tap and avoid using your dishwasher or washing machine.
Your water won't be like this for long. You can check to see if the pipes have cleared by running your tap for a couple of minutes.
In the meantime, if you do want a drink, fill a jug and let the bits settle at the bottom. The water on top is safe to use.
Cloudy or milky water
Water can look cloudy or milky when there's air in it. The colour is caused by the bubbles. It's safe to drink and if you let it stand for a few minutes in a glass or jug, the water will clear as the bubbles rise.
What if I have a health condition or have home dialysis?
If you need a constant supply of clean water for home dialysis or because of a health condition, there's no need to worry! Just sign up to our Priority Services Register and let us know how we can help.
