Leak test
Is there a leak on your supply pipe?
Use your stop tap and water meter to see if there's a leak on your supply pipe.
Safety first!
Please only complete this test if you can safely access your water meter.
1. Check your water meter
Find your water meter and double check the meter serial number is the same as the one on your bill.
If you see water dripping from or around the meter in dry weather, or the water in the chamber moving or rotating, get in touch with us so we can investigate the problem.
2. Turn off all appliances that use water
Make sure any appliances that use water, such as washing machines or dishwashers, are turned off.
3. Turn off your internal stop tap
Find your internal stop tap (usually under your kitchen sink) and turn it off slowly.
Turn on your tap until it runs dry to ensure the stop tap is fully off.
4. Read your water meter
Take note of your reading by writing it down or take a photo.
5. Wait at least 30 minutes
Don't use any water while you're doing this test.
6. Read your water meter again
7. Are your readings the same?
Yes, my readings are the same
You might have a leak inside your home. Please complete the next leak test.
No, my readings are not the same
You probably have a leak on your supply pipe. Please go to our information page to find out more.