What's the problem?
Report a leak online
Incidents reported online will be looked at during our working hours:
6.30am to 10pm Monday to Saturday
7.30am to 10pm on Sundays
Report an out of hours emergency
If it's late and there's an emergency, please give us a ring on 0345 1 24 24 24.
If it's not an emergency, please report your problem online and we'll pick this up during working hours.
Incidents reported online will be looked at during the hours:
6.30am to 10pm Monday to Saturday
7.30am to 10pm on Sundays
Get more help
Tell us about a leak
Usually takes 4 minutes
Usually takes 5 minutes
24 hours a day, Monday to Sunday
Report a problem online
Incidents reported online will be looked at during our working hours:
6.30am to 10pm Monday to Saturday
7.30am to 10pm on Sundays
Report an out of hours emergency
If it's late and there's an emergency, please give us a ring on 0345 1 24 24 24.
If it's not an emergency, please report your problem online and we'll pick this up during working hours.
Incidents reported online will be looked at during the hours:
6.30am to 10pm Monday to Saturday
7.30am to 10pm on Sundays
Get more help
Tell us about a problem
Usually takes 4 minutes
Usually takes 5 minutes
24 hours a day, Monday to Sunday
Tell us about a problem
Usually takes 5 minutes
24 hours a day, Monday to Sunday
Strange taste or odd smell?
If your water smells or tastes funny, it's usually nothing to worry about, but here are the most common causes and what you can do about them.
Does your water look different?
Discoloured water is normally short lived and can often be cleared by allowing the first incoming cold water tap to run for five minutes.
Check your water hardness
Water hardness is the measure of the concentration of calcium and magnesium salts in your water - two of the essential minerals that your body needs.
Highway gullies
Your local council is responsible for problems with highways gullies. These are the ones found by the side of the road. If you notice a blocked gully, give your local council a ring to let them know.
Manholes
These are the ones found in roads, footpaths or gardens and have a solid cover. We're responsible for manholes, so if you spot a problem with one, please get in touch.
Report a problem online
Incidents reported online will be looked at during our working hours:
6.30am to 10pm Monday to Saturday
7.30am to 10pm on Sundays
Report an out of hours emergency
If it's late and there's an emergency, please give us a ring on 0345 1 24 24 24.
If it's not an emergency, please report your problem online and we'll pick this up during working hours.
Incidents reported online will be looked at during the hours:
6.30am to 10pm Monday to Saturday
7.30am to 10pm on Sundays
Get more help
Tell us about a problem
Usually takes 4 minutes
Usually takes 5 minutes
24 hours a day, Monday to Sunday
Flooding
Find out how to protect your home from flooding and what to do if the worst does happen.
