Contact Developer Services

Yorkshire Water colleagues

What do you want to talk to us about?

Tell us why you’re here and we’ll get you the information you need.

Quickest way to apply

Our most popular application forms

Laptop and cup of tea

Not sure which application form you need?

We have a nice, easy guide to get you the right form.

Track your application

Enter your application case reference number to get updates.

Get in touch

Call us on 0345 120 84 82

Choose option 2

Monday-Friday: 8am-5pm

Weekends and bank holidays: Closed

General enquiry

Log into the portal to submit a general enquiry.

Illustration of a phone
Write to us

You can write to us at:

Developer Services
Yorkshire Water Services Ltd
PO Box 52
Bradford
BD3 7YD

Quickest way to apply

Our most popular application forms

Laptop and cup of tea

Not sure which application form you need?

We have a nice, easy guide to get you the right form.

Get in touch

Call us on 0345 120 84 82

Choose option 1

Monday-Friday: 8am-5pm

Weekends and bank holidays: Closed

General enquiry

Log into the portal to submit a general enquiry.

Illustration of a phone
Write to us

You can write to us at:

Developer Services
Yorkshire Water Services Ltd
PO Box 52
Bradford
BD3 7YD

Track your minor sewer alteration application

Use your application case reference number to get updates.

This is only for minor sewer alteration applications, other sewerage application tracking coming soon.

Contact Network Plus

Two way text

07378905623

Call us on 0333 4550058

Monday-Friday: 8am-5pm

Weekends and bank holidays: Closed

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Quickest way to apply

Download our application form

NAV application form

You can download and print this PDF or fill it out using Adobe Acrobat Reader.

Laptop and cup of tea

Get in touch

Call us on 0345 120 84 82

Choose option 1 or 2

Monday-Friday: 8am-5pm

Weekends and bank holidays: Closed

General enquiry

Log into the portal to submit a general enquiry.

Illustration of a phone
Write to us

You can write to us at:

Developer Services
Yorkshire Water Services Ltd
PO Box 52
Bradford
BD3 7YD

Get in touch

Call us on 0345 120 84 82

Choose option 2

Monday-Friday: 8am-5pm

Weekends and bank holidays: Closed

General enquiry

Log into the portal to submit a general enquiry.

Illustration of a phone

We hope you never have to make a complaint but if you do, this is our complaints procedure:

Stage 1

The first stage is to get in touch with us to let us know you’re not happy. You can call us on 0345 1 20 84 82 or email wbu.service.centre@yorkshirewater.co.uk.

We aim to get to the root of the problem at this stage and do all we can to sort out your complaint. We’ll try really hard to come up with a solution that we’re both happy with.

If we can’t deal with your complaint when you first contact us, or if we need to look into it further, we aim to reply to you within 7 working days from the date we received your complaint.

If you’re unhappy with the outcome, you can request a Stage 2 review.

Stage 2

Please let us know if you’re still not happy and a member of our team who hasn’t been involved with your case before will take another look at your complaint.

In the unlikely case that you’re not happy with the outcome of your complaint at this point, then you can request an independent review by the Consumer Council for Water (CCW).

Stage 3

If after Step 2, you’re still not happy or we haven’t sorted your complaint within 8 weeks of when you first contacted us, you can then ask for an independent review from CCW – the voice for water consumers. CCW is an independent body set up to make sure the customer’s voice is heard; they will investigate your complaint.

Contact CCW here